Jennifer Daly
President & Chief Medical Officer
Dr. Jennifer Daly is a board-certified specialist in Veterinary Emergency & Critical
Care with one driving goal: turn every “we should learn from this” into measurable,
lasting progress.
After graduating with honors from the University of Central Florida (B.S., Biology) and
Ross University School of Veterinary Medicine (DVM), Dr. Daly completed a rotating
internship, a critical-care internship, and a three-year ECC residency at Pittsburgh
Veterinary Specialty and Emergency Center. Her clinical resume spans first-in-field
research on high-flow nasal oxygen in dogs and advanced training in hemodialysis,
plasma exchange, mononuclear cell collection, and hemoperfusion.
Dr. Daly’s broadest influence began on the other side of the ICU glass. Repeated
near-misses convinced her that blaming individuals solved nothing; systems had to
change. She launched her hospital’s first quality-improvement committee, repurposing
Microsoft Forms for incident capture and converting midnightExcel sessions into
actionable insights. Quarterly reviews produced surgical checklists, revised drug
protocols, and most importantly a blame-free space where staff felt safe to speak up.
The ripple effect was tangible: fewer repeat errors, actionable change to
really avoid those near misses, and visible relief among technicians who no longer
carried silent “what-ifs" when thing did not go as planned.
The model spread region-wide and ultimately influenced quality policy for one of the
nation’s largest veterinary groups. Colleagues reported lower moral distress and a
stronger sense of teamwork critical wins in a profession facing some of the highest
burnout and suicide rates in healthcare.
A later move for clinical advancement meant starting over in a new network. Dr. Daly
again initiated a quality program from scratch, but the “customizable” corporate platform
chosen still left data siloed and dashboards out of reach, forcing clinicians back into
spreadsheets instead of patient care. Determined to eliminate those bottlenecks and
the mental strain they create, she founded Critical Signal, a cloud-based QI platform
that captures an incident in seconds, isolates incident specifics on large scale, and helps
identify root causes so corrective actions can be designed and teams can spend their
energy healing patients, and themselves, not wrestling with data.
